Black screen then crash

Help and support regarding PR:BF2 installation and in-game issues
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Northplague
Posts: 10
Joined: 2015-10-07 21:34

Black screen then crash

Post by Northplague »

When ever I launch PR it shows a black screen then crashes . any ideas?

*changing the graphics does noting
*reinstalled 2 times

Code: Select all

System Information
------------------
  Operating System: Microsoft Windows 7 Ultimate  (6.1.7601)
      Architecture: 64-bit
   Current Culture: English (United States)
       Motherboard: Gigabyte Technology Co., Ltd. 990FXA-UD3 R5
         Processor: AMD FX(tm)-6300 Six-Core Processor              (Physical: 3, Logical: 6)
            Memory: 16.00 GB
      DIMM Modules: Node0_Dimm1: 8.00 GB @ 667 MHz
                    Node0_Dimm3: 8.00 GB @ 667 MHz
         Page File: 14.98 GB
    .NET Framework: 4.6+ Release Build: 394271, Runtime: 4.0.30319.42000

Display Information
-------------------
 Display Device(s): Generic PnP Monitor on AMD Radeon R9 200 Series
   Display Mode(s): 1920 x 1080 (32 bit) @ 75 Hz
    Driver Version: 16.300.2311.0
    Display Memory: 3.00 GB
     Multisampling: 2, 4, 8
               DPI: 96 (100%)

Audio Information
-----------------
  Primary Playback: Speakers (Razer Surround Audio 
 Primary Recording: Microphone (USB Audio Device)
  Open AL Renderer: Software
               EAX: True
           EAX 1.0: False
           EAX 2.0: True
           EAX 3.0: False
           EAX 4.0: False
           EAX 5.0: False
             X-RAM: False

Disk Information
----------------
      Install Path: C:\Games
                    Free: 254.22 GB, Total: 931.51 GB, FS: NTFS, SSD: False
          Mod Path: C:\Games\mods\pr
                    Free: 254.22 GB, Total: 931.51 GB, FS: NTFS, SSD: False
     Profiles Path: C:\Users\Ben\Documents\ProjectReality\Profiles
                    Free: 254.22 GB, Total: 931.51 GB, FS: NTFS, SSD: False
    Update DL Path: C:\Users\Ben\AppData\Local\Project Reality\Project Reality BF2\Downloads
                    Free: 254.22 GB, Total: 931.51 GB, FS: NTFS, SSD: False
   Update Log Path: C:\Users\Ben\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
                    Free: 254.22 GB, Total: 931.51 GB, FS: NTFS, SSD: False

Game Information
----------------
    Installed Mods: pr
       Current Mod: pr
           Version: Standalone - 1.0
        PR Version: 1.3.9.0
          Language: english
   Debug Available: False
     Large Address: True
Supported Hardware: None

Profile Information
-------------------
      Profile 0001: Northplague
              Type: Offline
 Last Used Profile: True
        View Intro: False
        Fullscreen: True
      Display Mode: 1920x1080@75Hz
Display Mode Valid: True
   Graphics Scheme: Medium
     Multisampling: Off
             VSync: True
   Terrain Quality: Low
   Effects Quality: Low
  Geometry Quality: Low
   Texture Quality: Medium
  Lighting Quality: Low
   Dynamic Shadows: Medium
    Dynamic Lights: Medium
 Texture Filtering: Medium
    Audio Provider: Software
    Provider Valid: True
     Audio Quality: Medium
               EAX: True
Last edited by Northplague on 2016-09-15 04:19, edited 3 times in total.
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XanderP
Posts: 18
Joined: 2016-09-05 08:55

Re: Black screen then crash

Post by XanderP »

I have a similiar problem but on mine i can't fix.. But a thing i've read and that i can see in your log file, is that your display mode is on 75 Hz, change it to 60 Hz, maybe your screen isn't compatible.
Best of luck
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Northplague
Posts: 10
Joined: 2015-10-07 21:34

Re: Black screen then crash

Post by Northplague »

XanderP wrote:I have a similiar problem but on mine i can't fix.. But a thing i've read and that i can see in your log file, is that your display mode is on 75 Hz, change it to 60 Hz, maybe your screen isn't compatible.
Best of luck
No it doesn't make a difference . Anyone have any ideas?
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XanderP
Posts: 18
Joined: 2016-09-05 08:55

Re: Black screen then crash

Post by XanderP »

Northplague wrote:No it doesn't make a difference . Anyone have any ideas?
It's weird that isn't make any difference, have you played the game before on that Computer?
Do you have C++ and the required programs?
I see that you have NET Framework 4.6 wich is the last version, so..
See what is the refresh rate of your screen, and update your graphics card, that may be the problem, most of the games get blackscreen on startup if the GPU is not updated.
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Northplague
Posts: 10
Joined: 2015-10-07 21:34

Re: Black screen then crash

Post by Northplague »

XanderP wrote:It's weird that isn't make any difference, have you played the game before on that Computer?
Do you have C++ and the required programs?
I see that you have NET Framework 4.6 wich is the last version, so..
See what is the refresh rate of your screen, and update your graphics card, that may be the problem, most of the games get blackscreen on startup if the GPU is not updated.
Ok will update the card
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Northplague
Posts: 10
Joined: 2015-10-07 21:34

Re: Black screen then crash

Post by Northplague »

XanderP wrote:It's weird that isn't make any difference, have you played the game before on that Computer?
Do you have C++ and the required programs?
I see that you have NET Framework 4.6 wich is the last version, so..
See what is the refresh rate of your screen, and update your graphics card, that may be the problem, most of the games get blackscreen on startup if the GPU is not updated.
update didn't work..
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QuickLoad
Posts: 609
Joined: 2014-06-20 20:07

Re: Black screen then crash

Post by QuickLoad »

Northplague wrote:update didn't work..
your files COULD be corrupted,
you might want to try a full reinstall from the PRDownloads
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Northplague
Posts: 10
Joined: 2015-10-07 21:34

Re: Black screen then crash

Post by Northplague »

QuickLoad wrote:your files COULD be corrupted,
you might want to try a full reinstall from the PRDownloads
I tried a new download link instead of the torrent didn't help ether
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LITOralis.nMd
Retired PR Developer
Posts: 5658
Joined: 2010-04-10 16:15

Re: Black screen then crash

Post by LITOralis.nMd »

UNplug the physical Razer headset, and Disable or uninstall the Razer software, and then try to play.

You can delete/rename your profile as well (remember your password) here C:\Users\Ben\Documents\ProjectReality\Profiles\...
to have the game rebuild your audio settings on first run as well.

Just a guess it's the Razer USB surround sound settings.
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Northplague
Posts: 10
Joined: 2015-10-07 21:34

Re: Black screen then crash

Post by Northplague »

[R-COM]LITOralis.nMd wrote:UNplug the physical Razer headset, and Disable or uninstall the Razer software, and then try to play.

You can delete/rename your profile as well (remember your password) here C:\Users\Ben\Documents\ProjectReality\Profiles\...
to have the game rebuild your audio settings on first run as well.

Just a guess it's the Razer USB surround sound settings.
No didn't work ether
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Northplague
Posts: 10
Joined: 2015-10-07 21:34

Re: Black screen then crash

Post by Northplague »

Any ideas anyone?
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LITOralis.nMd
Retired PR Developer
Posts: 5658
Joined: 2010-04-10 16:15

Re: Black screen then crash

Post by LITOralis.nMd »

first thought, run C:\Program Files (x86)\Project Reality\Project Reality BF2\PRBF2.exe one time. You'll get to a menu that says "you must use the launcher", close the program.

Then start PRLauncher like normal.


second thought:
--------------
Profile 0001: Northplague
Type: Offline

----------

You need to create an online profile I think.
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Northplague
Posts: 10
Joined: 2015-10-07 21:34

Re: Black screen then crash

Post by Northplague »

I guess the online account fixed the issue thanks so much
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