I keep getting disconnected from servers

Help and support regarding PR:BF2 installation and in-game issues
SovietBear4
Posts: 32
Joined: 2016-09-08 02:06

I keep getting disconnected from servers

Post by SovietBear4 »

I'm using windows 10 and this issue started happening only after i moved to another house, so my ISP put another modem on my house, it only started happening after that, is there a fix for this or a workaround, I really miss playing PR and not getting kicked out every 2 or 3 minutes from a server.

EDIT 1: already cleared PRBF2 and PNKBSTR on my firewall.
assetruler69
Posts: 211
Joined: 2017-04-18 17:50

Re: I keep getting disconnected from servers

Post by assetruler69 »

You can clear PNKBSTR out of your life and out of your PC since it does nothing.

https://github.com/White-Tiger/WinMTR/releases
Download this. And check what's wrong with your connection.
SovietBear4
Posts: 32
Joined: 2016-09-08 02:06

Re: I keep getting disconnected from servers

Post by SovietBear4 »

assetruler69 wrote:You can clear PNKBSTR out of your life and out of your PC since it does nothing.

https://github.com/White-Tiger/WinMTR/releases
Download this. And check what's wrong with your connection.
Uh ok, but what should I do with that?
assetruler69
Posts: 211
Joined: 2017-04-18 17:50

Re: I keep getting disconnected from servers

Post by assetruler69 »

SovietBear4 wrote:Uh ok, but what should I do with that?
There's a readme file there on how to use it and as far as I remember there're lots of articles and videos on internets. Just google it.
SovietBear4
Posts: 32
Joined: 2016-09-08 02:06

Re: I keep getting disconnected from servers

Post by SovietBear4 »

assetruler69 wrote:There's a readme file there on how to use it and as far as I remember there're lots of articles and videos on internets. Just google it.
I have 0% Loss
SovietBear4
Posts: 32
Joined: 2016-09-08 02:06

Re: I keep getting disconnected from servers

Post by SovietBear4 »

assetruler69 wrote:There's a readme file there on how to use it and as far as I remember there're lots of articles and videos on internets. Just google it.
actually just redid the test, the host was HOG's server ip and these were the results https://prnt.sc/hzpapb
what does it mean, is there a fix?
assetruler69
Posts: 211
Joined: 2017-04-18 17:50

Re: I keep getting disconnected from servers

Post by assetruler69 »

SovietBear4 wrote:actually just redid the test, the host was HOG's server ip and these were the results https://prnt.sc/hzpapb
what does it mean, is there a fix?
192.168.0.1 - it's your modem. Connection between your modedm and your PC is stable. Next step is your ISP's routing device(well at least one of them) 15% of losses probably means that something is wrong after your modem. It could be the line or the modem itself. I would recommend you to contact your ISP's tech support and provide them with what you have(explanation of the problem and a screenshot).
SovietBear4
Posts: 32
Joined: 2016-09-08 02:06

Re: I keep getting disconnected from servers

Post by SovietBear4 »

assetruler69 wrote:192.168.0.1 - it's your modem. Connection between your modedm and your PC is stable. Next step is your ISP's routing device(well at least one of them) 15% of losses probably means that something is wrong after your modem. It could be the line or the modem itself. I would recommend you to contact your ISP's tech support and provide them with what you have(explanation of the problem and a screenshot).
I Found the culprit. I switch my modem to bridge and then connected a really reliable tp link router, new results: https://prnt.sc/i97h77
So to people that have this issue, try using a router from a good brand and put the modem on bridged, apparantly that solved it for me. I didn't do a gameplay test yet, but by the looks of the winMTR 1% loss is way more acceptable than 10% hahahaha. I still might get disconnected, but not certainly every 2-3 minutes.
SovietBear4
Posts: 32
Joined: 2016-09-08 02:06

Re: I keep getting disconnected from servers

Post by SovietBear4 »

SovietBear4 wrote:I Found the culprit. I switch my modem to bridge and then connected a really reliable tp link router, new results: https://prnt.sc/i97h77
So to people that have this issue, try using a router from a good brand and put the modem on bridged, apparantly that solved it for me. I didn't do a gameplay test yet, but by the looks of the winMTR 1% loss is way more acceptable than 10% hahahaha. I still might get disconnected, but not certainly every 2-3 minutes.
Just noticed the ip on the new test isn't the same as the old one. https://prnt.sc/i97nbv (corrected test)
SovietBear4
Posts: 32
Joined: 2016-09-08 02:06

Re: I keep getting disconnected from servers

Post by SovietBear4 »

SovietBear4 wrote:Just noticed the ip on the new test isn't the same as the old one. https://prnt.sc/i97nbv (corrected test)
And... I still keep getting disconnected from servers............. now I have no idea on what's happening :confused: :confused: :confused:
_MB_
Posts: 98
Joined: 2015-09-22 05:57

Re: I keep getting disconnected from servers

Post by _MB_ »

Firstly, try looking at this link https://www.realitymod.com/forum/f27-pr ... -lost.html, should be the last post at the first page.

Secondly, what seems to work for me, was to go to Device Manager and under "mouse and smth." tab there I have two HID devices, so I just disabled the one which does not affect my mouse. I play on laptop though, might be different for desktops.
SovietBear4
Posts: 32
Joined: 2016-09-08 02:06

Re: I keep getting disconnected from servers

Post by SovietBear4 »

_MB_ wrote:Firstly, try looking at this link https://www.realitymod.com/forum/f27-pr ... -lost.html, should be the last post at the first page.

Secondly, what seems to work for me, was to go to Device Manager and under "mouse and smth." tab there I have two HID devices, so I just disabled the one which does not affect my mouse. I play on laptop though, might be different for desktops.
Didn't work, I only had pnbstr A on my services, and even then I did the same things the post said, I just crashed after probably like 5 or 6 minutes of gameplay.
SovietBear4
Posts: 32
Joined: 2016-09-08 02:06

Re: I keep getting disconnected from servers

Post by SovietBear4 »

Can some of the devs come here and help me? Game's unplayable for me. Can't play a single full round, tried every "fix" on these forums none worked. Not that it changes anything I also have reshade on my game, maybe is that what's causing the game to crash?
AlonTavor
PR:BF2 Developer
Posts: 2991
Joined: 2009-08-10 18:58

Re: I keep getting disconnected from servers

Post by AlonTavor »

Wait, crashing? You were talking about losing connection. Now its crashing?

Regarding losing connection, none of us can you help you debug that, we don't have control over the BF2 engine. I would blame some firewall somewhere at the ISP or packet corruption.

Crashing, try playing without anti virus and make sure you run as admin.
SovietBear4
Posts: 32
Joined: 2016-09-08 02:06

Re: I keep getting disconnected from servers

Post by SovietBear4 »

[R-DEV]AlonTavor wrote:Wait, crashing? You were talking about losing connection. Now its crashing?

Regarding losing connection, none of us can you help you debug that, we don't have control over the BF2 engine. I would blame some firewall somewhere at the ISP or packet corruption.

Crashing, try playing without anti virus and make sure you run as admin.
Crashing as in freezing and getting kicked back at the menu screen.
SovietBear4
Posts: 32
Joined: 2016-09-08 02:06

Re: I keep getting disconnected from servers

Post by SovietBear4 »

[R-DEV]AlonTavor wrote:Wait, crashing? You were talking about losing connection. Now its crashing?

Regarding losing connection, none of us can you help you debug that, we don't have control over the BF2 engine. I would blame some firewall somewhere at the ISP or packet corruption.

Crashing, try playing without anti virus and make sure you run as admin.
Is there an error log or something that could indicate whats happening? I would be happy to provide all the info regarding my setup or anything. I love this game too much to let it go like this... If there is something I could provide as pointless as ot might seem or some crazy idea idk just let me know.
SovietBear4
Posts: 32
Joined: 2016-09-08 02:06

Re: I keep getting disconnected from servers

Post by SovietBear4 »

SovietBear4 wrote:Is there an error log or something that could indicate whats happening? I would be happy to provide all the info regarding my setup or anything. I love this game too much to let it go like this... If there is something I could provide as pointless as ot might seem or some crazy idea idk just let me know.
[R-DEV]AlonTavor wrote:Wait, crashing? You were talking about losing connection. Now its crashing?

Regarding losing connection, none of us can you help you debug that, we don't have control over the BF2 engine. I would blame some firewall somewhere at the ISP or packet corruption.

Crashing, try playing without anti virus and make sure you run as admin.
Could a fresh reinstall fix it? Because the installed game in my pc is over a year old maybe a corrupted update or file? And another thing I noticed is that in my services the Pnkbstr B service doesn’t show up while playing and connected to a server. Could it be that? I have more than once make big changes on my OS and I never did a clean install of windows so sething might have gone corrupted, I will try a fresh reinstall of the game client to seee if that helps.
AlonTavor
PR:BF2 Developer
Posts: 2991
Joined: 2009-08-10 18:58

Re: I keep getting disconnected from servers

Post by AlonTavor »

Shouldn't be the cause. this is more likely a network issue.
Punkbuster is not used, you can uninstall it.
SovietBear4
Posts: 32
Joined: 2016-09-08 02:06

Re: I keep getting disconnected from servers

Post by SovietBear4 »

[R-DEV]AlonTavor wrote:Shouldn't be the cause. this is more likely a network issue.
Punkbuster is not used, you can uninstall it.
Maybe a router setting? I use a TPLink router
SovietBear4
Posts: 32
Joined: 2016-09-08 02:06

Re: I keep getting disconnected from servers

Post by SovietBear4 »

[R-DEV]AlonTavor wrote:Shouldn't be the cause. this is more likely a network issue.
Punkbuster is not used, you can uninstall it.
I will try again, I'm right now in another house, with a different router. If the problem prevails then I don't know.
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