Random crash (file .dmp on link)

[TyrantSlayer]

Dear support members,

I have been suffering a crash game error wich frozes all my computer and the only solution is presing the reset button on my computer.

I tried to open with bluescreenview but i couldn't do it so I link the dump error file I get from procdump:

https://drive.google.com/file/d/15GoHgo ... sp=sharing

Thanks in advance.

[Mats391]

Thanks for the dump. The crash appears to be caused by Avast antivirus. Please try whitelisting PRBF2.exe and the PRLauncher.exe.

[TyrantSlayer]

Thanks alot I'm going to try it !! btw how u open the dump ? what program u used ?

[Mats391]

I use Visual Studio or WinDbg.

[TyrantSlayer]

THANKS A LOT !!! u gods of developing

[TyrantSlayer]

Dear support team,

dont know if create a new thread or just reply here.

I uninstalled the Avast antivirus and looks like fixing the problem but after 1 day without any crashes the crash is back, I bring a new dump file. (antivirus is still uninstalled)

https://drive.google.com/file/d/1eOq4OZ ... sp=sharing

Thanks in advance for the help.