Can't Retrieve Existing Profile

Help and support regarding PR:BF2 installation and in-game issues
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iMpuLse187
Posts: 18
Joined: 2013-11-03 03:11

Can't Retrieve Existing Profile

Post by iMpuLse187 »

Looking to retrieve my profile username iMpuLse187. I last logged into it maybe a year or 2 ago and I have tried every password I can think of and still can't get in. I don't see a reset/recover password option was wondering if I can get some assistance here please, thank you!
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Mats391
PR:BF2 Lead Developer
Posts: 7636
Joined: 2010-08-06 18:06

Re: Can't Retrieve Existing Profile

Post by Mats391 »

This profile already has been retrieved and is linked to a steam account. You need to login using that account to gain access to the profile.
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Mineral: TIL that Wire-guided missiles actually use wire
iMpuLse187
Posts: 18
Joined: 2013-11-03 03:11

Re: Can't Retrieve Existing Profile

Post by iMpuLse187 »

Mats391 wrote:This profile already has been retrieved and is linked to a steam account. You need to login using that account to gain access to the profile.
Is there a way to find out what Steam account it is under?
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Mats391
PR:BF2 Lead Developer
Posts: 7636
Joined: 2010-08-06 18:06

Re: Can't Retrieve Existing Profile

Post by Mats391 »

Yes, we have that information. However without a way to verify it is your account, we cannot share this with you.
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Mineral: TIL that Wire-guided missiles actually use wire
iMpuLse187
Posts: 18
Joined: 2013-11-03 03:11

Re: Can't Retrieve Existing Profile

Post by iMpuLse187 »

Mats391 wrote:Yes, we have that information. However without a way to verify it is your account, we cannot share this with you.
Could you just give me the first letter so I can narrow it down to the account. I signed into the Project Reality launcher, and it does not give me an option to sign out of my Steam account connected to it. Is the only way to fix this is by reinstalling the client?
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Mats391
PR:BF2 Lead Developer
Posts: 7636
Joined: 2010-08-06 18:06

Re: Can't Retrieve Existing Profile

Post by Mats391 »

You can either press "Cancel" while it logs in using the saved steam account or hover over the exit button and select "Logout and exit"
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I PMed you a hint regarding the steam account.
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Mineral: TIL that Wire-guided missiles actually use wire
iMpuLse187
Posts: 18
Joined: 2013-11-03 03:11

Re: Can't Retrieve Existing Profile

Post by iMpuLse187 »

Thank you! I got it. This can be closed now.
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