Game crashes when I try to enter a server or go to audio settings

[ImFooKinMiKE]

Hello, So I formated my PC recently cause of a problem I've been having with windows 11. I had to install windows 11 all again, not changing anything on my machine other than deleting everything and installing a fresh Windows 11 on it. So I installed the game like I always do all the same, recover my old Profile and lunch the game.

Firstly: I tried to start adjusting my audio settings (in game) it crashes automatically without any error attached to it.
Secondly: I tried to enter an Online server or create a private one and it crashes all the same but this time I get an error about Directx 9 saying (on the attachment):

Text: Failed to load D3DX9d_24.dll...

What I've tried for the second problem: well, I looked around on the forum and outside for related problems and solutions about this subject regarding the file "D3DX9d_24.dll";

- I've used and instaled multiple DX9 versions and packages suggested in multiple topics (dxwebsetup, directx_Jun210_redist and VC_redist.x86);

- I've Inserted the actual file "D3DX9d_24.dll" in both SysWOW64 and System32 folders;

- I've updated all the drivers I had out of date and made sure I had the game prioritized by the system and graphics card;

- And lastly made sure the antivirus wasn't blocking any activityes about the game.

Any simple solucion I have tried, didn't work so far. I was hoping I could get more insight of what the problem might be from you guys,
Thank you.

[ImFooKinMiKE]

the error in question:https://prnt.sc/SrPsiLWNdkyB

[PvtNewb]

Firstly: I tried to start adjusting my audio settings (in game) it crashes automatically without any error attached to it.

Are you using some kind of wireless/bluetooth audio gear?

[ImFooKinMiKE]

Firstly: I tried to start adjusting my audio settings (in game) it crashes automatically without any error attached to it.

Are you using some kind of wireless/bluetooth audio gear?

No, it's an HyperX Cloud Alpha not wireless.
I'm using all the gear and components as before, when I was playing the game.

[ImFooKinMiKE]

Firstly: I tried to start adjusting my audio settings (in game) it crashes automatically without any error attached to it.

Are you using some kind of wireless/bluetooth audio gear?

Code: Select all

System Information
------------------
    Operating System: Microsoft Windows 11 Home (10.0.22631)
        Architecture: 64 bits
     Current Culture: Portuguese (Portugal)
         Motherboard: ASUSTeK COMPUTER INC. ROG STRIX B550-F GAMING
           Processor: AMD Ryzen 7 5700X 8-Core Processor              (Physical: 8, Logical: 16)
              Memory: 32,00 GB
        DIMM Modules: DIMM_A2: 16,00 GB @ 3600 MHz
                      DIMM_B2: 16,00 GB @ 3600 MHz
           Page File: 5,25 GB
      .NET Framework: 4.6+ Release Build: 533320, Runtime: 4.0.30319.42000

Display Information
-------------------
   Display Device(s): Generic PnP Monitor on AMD Radeon RX 6900 XT
     Display Mode(s): 2560 x 1440 (32 bit) @ 240 Hz
      Driver Version: 32.0.12033.1030
      Display Memory: 4,00 GB
       Multisampling: 2, 4, 8
                 DPI: 96 (100%)

Audio Information
-----------------
    Primary Playback: Mapeador de sons da Microsoft
   Primary Recording: Microfone (HyperX Cloud Alpha S
    Open AL Renderer: Software
                 EAX: True
             EAX 1.0: False
             EAX 2.0: True
             EAX 3.0: False
             EAX 4.0: False
             EAX 5.0: False
               X-RAM: False

Disk Information
----------------
        Install Path: C:\Program Files (x86)\Project Reality\Project Reality BF2
                      Free: 193,38 GB, Total: 464,46 GB, FS: NTFS, SSD: True
            Mod Path: C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr
                      Free: 193,38 GB, Total: 464,46 GB, FS: NTFS, SSD: True
       Profiles Path: C:\Users\Mike\Documents\ProjectReality\Profiles
                      Free: 193,38 GB, Total: 464,46 GB, FS: NTFS, SSD: True
      Update DL Path: C:\Users\Mike\AppData\Local\Project Reality\Project Reality BF2\Downloads
                      Free: 193,38 GB, Total: 464,46 GB, FS: NTFS, SSD: True
     Update Log Path: C:\Users\Mike\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
                      Free: 193,38 GB, Total: 464,46 GB, FS: NTFS, SSD: True

Game Information
----------------
      Installed Mods: pr
         Current Mod: pr
             Version: Standalone - 1.0
          PR Version: 1.8.0.4
            Language: english
     Debug Available: False
       Large Address: True
  Supported Hardware: None
Missing dependencies: None
Ignored dependencies: None

Profile Information
-------------------
        Profile 0001: ImFookinMiKE
                Type: Online
   Last Used Profile: True
          View Intro: True
          Fullscreen: True
        Display Mode: 2560x1440@240Hz
  Display Mode Valid: True
     Graphics Scheme: Medium
       Multisampling: Off
               VSync: False
     Terrain Quality: Low
     Effects Quality: High
    Geometry Quality: Low
     Texture Quality: Medium
    Lighting Quality: Low
     Dynamic Shadows: Medium
      Dynamic Lights: Medium
   Texture Filtering: Medium
   Statics Lod-Scale: 1,0
Overgrowth Lod-Scale: 1,0
Use advanced shaders: True
      Audio Provider: Hardware
      Provider Valid: True
       Audio Quality: Medium
                 EAX: True
PRLauncher.log
-------------------
Project Reality Log File
PRLauncher.exe started at: 2025-01-05T14:04:42

Warning: Error 1 in WinApi parsing modulesC:\Windows\System32\MMDevApi.dll

[bad_nade]

Since you're on a fresh Windows 11 install, I'll post my standard set of Windows 11 fixes here because a) it won't hurt and b) you might have to more than one of these anyway. But before that, please note that you cannot use Bluetooth headset to play games that require use of the microphone. If your headset supports some kind of proprietary WiFi based connection, it may work but plain Bluetooth is no go.

Do these in the order below until the game starts or you reach end of the list. If Windows says a packages is already installed, just skip it and continue with the next step. Pay special attention to step #5 because it includes running two installers before it's complete.

1. Run launcher as administrator.
2. Make sure your antivirus is not blocking prbf2.exe, prlauncher.exe, or the folder where they are installed in, or your %LOCALAPPDATA%\Project Reality folder.
3. Download and install .NET Framework 4.7.2 Runtime.
4. Download and install Visual C++ Redistributable.
5. Download DirectX End-User Runtimes (June 2010), run it and give it a temporary folder for extracting files. Then go to that folder and run DXSETUP.exe.
6. Download d3dx9_43.dll and copy it into your C:\Windows\SysWOW64 folder, overwriting the file that might already be there.
7. If your computer has both integrated and discrete GPUs, open Start -> Settings -> System -> Display -> Graphics. Then add desktop app prbf2.exe and set it to high performance with your discrete GPU.
8. Disable ASLR by opening Start -> Settings -> Privacy & security -> Windows Security -> Open Windows Security. Then open App & browser control -> Exploit protection settings -> Program settings tab. Add prbf2.exe and press Edit, then override and turn off Mandatory ASLR and Bottom-up ASLR.

[ImFooKinMiKE]

Do these in the order below until the game starts or you reach end of the list. If Windows says a packages is already installed, just skip it and continue with the next step.

I've done all those before too, for some reason it doesn't work, it still can't find the "d3dx9_43.dll" file.
But thanks anyway.

[bad_nade]

I've done all those before too, for some reason it doesn't work, it still can't find the "d3dx9_43.dll" file.
But thanks anyway.

That error basically means that DX9 is either missing or broken (steps #5 and #6 in my previous message).

If you have 7-Zip installed, or any app that can produce SHA-256 checksum, go and see what's the checksum of your C:\Windows\SysWOW64\D3DX9_43.dll file. It should be "0b28546be22c71834501f7d7185ede5d79742457331c7ee09efc14490dd64f5f".

Right click the file -> 7-Zip -> CRC SHA -> SHA-256

[ImFooKinMiKE]

If you have 7-Zip installed, or any app that can produce SHA-256 checksum, go and see what's the checksum of your C:\Windows\SysWOW64\D3DX9_43.dll file. It should be "0b28546be22c71834501f7d7185ede5d79742457331c7ee09efc14490dd64f5f".

It checks out, yeah

[bad_nade]

It checks out, yeah

Is this still the error you get? https://prnt.sc/SrPsiLWNdkyB

[ImFooKinMiKE]

Correct, crazy isn't it... it's like the game can't find the files it self for some reason..

Code: Select all

System Information
------------------
    Operating System: Microsoft Windows 11 Home (10.0.22631)
        Architecture: 64 bits
     Current Culture: Portuguese (Portugal)
         Motherboard: ASUSTeK COMPUTER INC. ROG STRIX B550-F GAMING
           Processor: AMD Ryzen 7 5700X 8-Core Processor              (Physical: 8, Logical: 16)
              Memory: 32,00 GB
        DIMM Modules: DIMM_A2: 16,00 GB @ 3600 MHz
                      DIMM_B2: 16,00 GB @ 3600 MHz
           Page File: 5,25 GB
      .NET Framework: 4.6+ Release Build: 533320, Runtime: 4.0.30319.42000

Display Information
-------------------
   Display Device(s): Generic PnP Monitor on AMD Radeon RX 6900 XT
     Display Mode(s): 2560 x 1440 (32 bit) @ 240 Hz
      Driver Version: 32.0.12033.1030
      Display Memory: 4,00 GB
       Multisampling: 2, 4, 8
                 DPI: 96 (100%)

Audio Information
-----------------
    Primary Playback: Mapeador de sons da Microsoft
   Primary Recording: Microfone (HyperX Cloud Alpha S
    Open AL Renderer: Software
                 EAX: True
             EAX 1.0: False
             EAX 2.0: True
             EAX 3.0: False
             EAX 4.0: False
             EAX 5.0: False
               X-RAM: False

Disk Information
----------------
        Install Path: C:\Program Files (x86)\Project Reality\Project Reality BF2
                      Free: 192,00 GB, Total: 464,46 GB, FS: NTFS, SSD: True
            Mod Path: C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr
                      Free: 192,00 GB, Total: 464,46 GB, FS: NTFS, SSD: True
       Profiles Path: C:\Users\Mike\Documents\ProjectReality\Profiles
                      Free: 192,00 GB, Total: 464,46 GB, FS: NTFS, SSD: True
      Update DL Path: C:\Users\Mike\AppData\Local\Project Reality\Project Reality BF2\Downloads
                      Free: 192,00 GB, Total: 464,46 GB, FS: NTFS, SSD: True
     Update Log Path: C:\Users\Mike\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
                      Free: 192,00 GB, Total: 464,46 GB, FS: NTFS, SSD: True

Game Information
----------------
      Installed Mods: pr
         Current Mod: pr
             Version: Standalone - 1.0
          PR Version: 1.8.0.4
            Language: english
     Debug Available: False
       Large Address: True
  Supported Hardware: None
Missing dependencies: None
Ignored dependencies: None

Profile Information
-------------------
        Profile 0001: ImFookinMiKE
                Type: Online
   Last Used Profile: True
          View Intro: True
          Fullscreen: True
        Display Mode: 2560x1440@240Hz
  Display Mode Valid: True
     Graphics Scheme: Medium
       Multisampling: Off
               VSync: False
     Terrain Quality: Low
     Effects Quality: High
    Geometry Quality: Low
     Texture Quality: Medium
    Lighting Quality: Low
     Dynamic Shadows: Medium
      Dynamic Lights: Medium
   Texture Filtering: Medium
   Statics Lod-Scale: 1,0
Overgrowth Lod-Scale: 1,0
Use advanced shaders: True
      Audio Provider: Software
      Provider Valid: True
       Audio Quality: High
                 EAX: True
PRLauncher.log
-------------------
Project Reality Log File
PRLauncher.exe started at: 2025-01-05T22:55:12

Error: Debug assertion failed!

Version: 1.8.0.4
Module: Ra
File: C:\dice\Projects\BF2Branches\Patch_1_50\Code\BF2\RendDX9\Ra\RaShaderPermutator.cpp
Line: 574

Text: Failed to load D3DX9d_24.dll, we need this to avoid the April 2005 DxSDK bug(recursive call on parsing some .fx files (skinnedmesh.fx)

Current confile:

(The info with the crash)