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games crashes when using launcher
Posted: 2018-04-03 21:14
by bazvink
Hi,
Installed the game today on my Win7. Had some issues with read-only profile directory, but I think that's solved. Launcher runs fine, I can start the game from there but after the intro movie has played, the game will crash to desktop. Unfortunately, I've tried 3 times and only once did it actually write anything in the prlauncher.log, and that was just "error while running game" a couple of times.
however: one thing I've noticed is that if I run the game "standalone", i.e. I go to the program files/project reality directory and run the PRBF2.exe file, the game RUNS FINE, but offcourse it complains about not being able to detect the launcher and profiles so it's pretty useless.
So... anyone have any ideas? Maybe a tip to get some more logging/error messages?
Re: games crashes when using launcher
Posted: 2018-04-03 21:21
by AlonTavor
Hello.
Could you post the contents of PRLauncher.log in the PR Folder/mods/pr/bin folder and system specs from the launcher's support page?
Re: games crashes when using launcher
Posted: 2018-04-03 21:36
by bazvink
Here's the system info:
Code: Select all
System Information
------------------
Operating System: Microsoft Windows 7 Enterprise (6.1.7601)
Architecture: 64-bit
Current Culture: English (United States)
Motherboard: Dell Inc. 07F3F4
Processor: Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz (Physical: 2, Logical: 4)
Memory: 8.00 GB
DIMM Modules: DIMM A: 4.00 GB @ 1600 MHz
DIMM B: 4.00 GB @ 1600 MHz
Page File: 7.91 GB
.NET Framework: 4.6+ Release Build: 394271, Runtime: 4.0.30319.42000
Display Information
-------------------
Display Device(s): Generic PnP Monitor on Intel(R) HD Graphics Family
Display Mode(s): 1920 x 1080 (32 bit) @ 60 Hz
Driver Version: 10.18.14.4432
Display Memory: 1024.00 MB
Multisampling: 2, 4, 8
DPI: 96 (100%)
Audio Information
-----------------
Primary Playback: Headset Earphone (Plantronics C
Primary Recording: Headset Microphone (Plantronics
Open AL Renderer: Software
EAX: True
EAX 1.0: False
EAX 2.0: True
EAX 3.0: False
EAX 4.0: False
EAX 5.0: False
X-RAM: False
Disk Information
----------------
Install Path: C:\Program Files (x86)\Project Reality\Project Reality BF2
Free: 23.27 GB, Total: 238.17 GB, FS: NTFS, SSD: True
Mod Path: C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr
Free: 23.27 GB, Total: 238.17 GB, FS: NTFS, SSD: True
Profiles Path: \\wbi.nxp.com\Users4\nxp83736\Data\ProjectReality\Profiles -> [UNC\wbi.nxp.com\Users4\nxp83736\Data\ProjectReality\Profiles]
Free: 0.00 B, Total: 0.00 B, FS: , SSD: Unknown
Update DL Path: C:\Users\nxp83736\AppData\Local\Project Reality\Project Reality BF2\Downloads
Free: 23.27 GB, Total: 238.17 GB, FS: NTFS, SSD: True
Update Log Path: C:\Users\nxp83736\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
Free: 23.27 GB, Total: 238.17 GB, FS: NTFS, SSD: True
Game Information
----------------
Installed Mods: pr
Current Mod: pr
Version: Standalone - 1.0
PR Version: 1.5.3.3
Language: english
Debug Available: False
Large Address: True
Supported Hardware: None
Profile Information
-------------------
Profile 0001: n00bBAzV
Type: Online
View Intro: False
Fullscreen: True
Display Mode: 1024x768@60Hz
Display Mode Valid: True
Graphics Scheme: Low
Multisampling: Off
VSync: False
NoLods: False
Terrain Quality: Low
Effects Quality: High
Geometry Quality: Low
Texture Quality: Low
Lighting Quality: Low
Dynamic Shadows: Low
Dynamic Lights: Low
Texture Filtering: Low
Audio Provider: Software
Provider Valid: True
Audio Quality: High
EAX: True
as mentioned, the prlauncher.log didn't get created in the last two attempts, so I don't have one, but I will give it another shot right now.
Re: games crashes when using launcher
Posted: 2018-04-03 21:40
by bazvink
Sorry... .log was again not created. Unfortunately I don't have an old one becuase I noticed it wasn't getting updated between attempts, so I deleted it in the hope that a new one would be created. Which means I don't have a .log at all
EDIT: FYI, I've tried with both an online and offline account, same results.
Re: games crashes when using launcher
Posted: 2018-04-03 22:08
by AlonTavor
Anti virus? Run as admin?
Firewall? Could something be blocking loopback?
Re: games crashes when using launcher
Posted: 2018-04-04 06:37
by bazvink
I’ve given up. Inthink the problem is my profiles directory. It keeps resetting to read-only because it’s linked to a corporate cloud location. If iI’m not on VON the profile dir whines and of I switch to VPN then the game crashes most likely due to corp firewall issues.
I’ll try on another computer