Maybe you need to try a full manual uninstall and cleanup? Backup any files you want to refer to or maybe test later.
Manual uninstallation and cleanup is pretty standard for any program:
- First, you would run the program's uninstaller as normal.
- Then, you go to any folders leftover by it in documents/APPDATA/Programs Data, and even Programs folders (both of them if you have 64-bit Win) and delete them.
- Finally, open the Windows Registry by pressing the Windows/Start key and typing RegEdit and pressing Enter - navigate through the following path to remove any entries for the program you are removing:
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Computer\HKEY_CURRENT_USER\Software
Computer\HKEY_CURRENT_USER\Software\Wow6432Node
Computer\HKEY_LOCAL_MACHINE\SOFTWARE
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node
(*for example,
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Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Project Reality
- you right-click on the folder labeled Project Reality and select Delete - search all four locations for any program you need to clean up like this)
When you are finished, restart your computer and begin from scratch: download fresh copy of the program.
Before running ANY setup/install .exe's, right click on it and select Properties ... Ensure there is no checkbox labeled Unblock -- if there is, check the box next to it and click Apply.
Do this everytime you install a new program to Windows 10. If you are ever presented by a window that prevents installation of trusted software, with seemingly only one button labeled "
Cancel", look to the left for a label formatted to look like a URL link with the words "
more info" - click that to get the option to "
Run Anyway". This is for false-positive blocking of some of the trusted community utilities PC Gamers may use - be sure to verify you are using trusted software and a valid installer, and you should be just as safe as the rest of us.
Also, of course, you should disable any Third Party security software during installation of trusted software. In 5+ years, I've never had to disable Windows Defender for such things, ever. But like most people, I've run into those issues with MalwareBytes, or other antivirus/firewall software(s). Be sure your Windows OS is up to date, too. Re-read any program requirements, and ensure you have any necessary software (.NET Framework base version requirement, etc.)
You just need to keep trying until you find that culprit that is creating your issues. A full cleanup following un-installation would be the place for you to start now.