Missing sky after update to 1.7.3

Help and support regarding PR:BF2 installation and in-game issues
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Masox
Posts: 6
Joined: 2022-12-26 12:14

Missing sky after update to 1.7.3

Post by Masox »

Hi everyone. Today after update from v. 1.7.2 to 1.7.3 I have a problem with the sky. It´s missing and just pure black on every map. Before the update everything works fine. I tried different graphic settings but that didn't help.
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ismaelassassin
Chilean Forces 1978 Faction Lead
Posts: 193
Joined: 2017-11-20 18:40

Re: Missing sky after update to 1.7.3

Post by ismaelassassin »

try cleaning shaders. on the game launcher, go to support and clean shader cache
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Mats391
PR:BF2 Lead Developer
Posts: 7636
Joined: 2010-08-06 18:06

Re: Missing sky after update to 1.7.3

Post by Mats391 »

Please post the support info fom PRLauncher -> Support
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Mineral: TIL that Wire-guided missiles actually use wire
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Masox
Posts: 6
Joined: 2022-12-26 12:14

Re: Missing sky after update to 1.7.3

Post by Masox »

Code: Select all

System Information
------------------
    Operating System: Microsoft Windows 7 Home Premium  (6.1.7601)
        Architecture: 64-bit
     Current Culture: Czech (Czech Republic)
         Motherboard: Gigabyte Technology Co., Ltd. M55S-S3
           Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6400+ (Physical: 2, Logical: 2)
              Memory: 8,00 GB
        DIMM Modules: A0: 2,00 GB @ 667 MHz
                      A1: 2,00 GB @ 667 MHz
                      A2: 2,00 GB @ 667 MHz
                      A3: 2,00 GB @ 667 MHz
           Page File: 8,00 GB
      .NET Framework: 4.6+ Release Build: 528049, Runtime: 4.0.30319.42000

Display Information
-------------------
   Display Device(s): Philips 221V (22inch WIDE LCD MONITOR 221V2) on NVIDIA GeForce GT 220 
     Display Mode(s): 1920 x 1080 (32 bit) @ 60 Hz
      Driver Version: 21.21.13.4201 (342.01)
      Display Memory: 1024,00 MB
       Multisampling: 2, 4, 8
                 DPI: 96 (100%)

Audio Information
-----------------
    Primary Playback: Microsoft Sound Mapper
   Primary Recording: Mikrofon (Audio_Device)
    Open AL Renderer: Software
                 EAX: True
             EAX 1.0: False
             EAX 2.0: True
             EAX 3.0: False
             EAX 4.0: False
             EAX 5.0: False
               X-RAM: False

Disk Information
----------------
        Install Path: C:\Program Files (x86)\Project Reality\Project Reality BF2
                      Free: 173,57 GB, Total: 238,37 GB, FS: NTFS, SSD: Unknown
            Mod Path: C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr
                      Free: 173,57 GB, Total: 238,37 GB, FS: NTFS, SSD: Unknown
       Profiles Path: C:\Users\Viktor\Documents\ProjectReality\Profiles
                      Free: 173,57 GB, Total: 238,37 GB, FS: NTFS, SSD: Unknown
      Update DL Path: C:\Users\Viktor\AppData\Local\Project Reality\Project Reality BF2\Downloads
                      Free: 173,57 GB, Total: 238,37 GB, FS: NTFS, SSD: Unknown
     Update Log Path: C:\Users\Viktor\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
                      Free: 173,57 GB, Total: 238,37 GB, FS: NTFS, SSD: Unknown

Game Information
----------------
      Installed Mods: pr
         Current Mod: pr
             Version: Standalone - 1.0
          PR Version: 1.7.3.0
            Language: english
     Debug Available: False
       Large Address: True
  Supported Hardware: None
Missing dependencies: None
Ignored dependencies: None

Profile Information
-------------------
        Profile 0001: Masox
                Type: Online
   Last Used Profile: True
          View Intro: True
          Fullscreen: True
        Display Mode: 1920x1080@60Hz
  Display Mode Valid: True
     Graphics Scheme: High
       Multisampling: Off
               VSync: False
     Terrain Quality: High
     Effects Quality: High
    Geometry Quality: High
     Texture Quality: High
    Lighting Quality: High
     Dynamic Shadows: High
      Dynamic Lights: High
   Texture Filtering: High
   Statics Lod-Scale: 1,0
Overgrowth Lod-Scale: 1,0
      Audio Provider: Hardware
      Provider Valid: True
       Audio Quality: High
                 EAX: True
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Masox
Posts: 6
Joined: 2022-12-26 12:14

Re: Missing sky after update to 1.7.3

Post by Masox »

ismaelassassin wrote:try cleaning shaders. on the game launcher, go to support and clean shader cache
I tried it. But It did not help.
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Mats391
PR:BF2 Lead Developer
Posts: 7636
Joined: 2010-08-06 18:06

Re: Missing sky after update to 1.7.3

Post by Mats391 »

Thanks for the support info. We will have to investigate the issue and will notify you when we have a solution.
Image

Mineral: TIL that Wire-guided missiles actually use wire
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mareaturbo2.4
Posts: 5
Joined: 2022-12-26 20:09

Re: Missing sky after update to 1.7.3

Post by mareaturbo2.4 »

Hello. I have the same problem as my friend Masox. Right after updating to version 1.7.3.0 the skies of all maps are black (bugged). Video settings did not resolve the issue.
Last edited by mareaturbo2.4 on 2022-12-26 20:29, edited 1 time in total.
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mareaturbo2.4
Posts: 5
Joined: 2022-12-26 20:09

Re: Missing sky after update to 1.7.3

Post by mareaturbo2.4 »

Image
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mareaturbo2.4
Posts: 5
Joined: 2022-12-26 20:09

Re: Missing sky after update to 1.7.3

Post by mareaturbo2.4 »

http://imgur.com/a/XMWO1UI
https://imgur.com/a/7FR5IFd
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Mats391
PR:BF2 Lead Developer
Posts: 7636
Joined: 2010-08-06 18:06

Re: Missing sky after update to 1.7.3

Post by Mats391 »

Try clearing all related caches to DirectX shaders. Start with the Launcher->Support->Utilities->Clear Shader Cache

Then try cleaning the DirectX shader cache. For that use the Disk Cleanup Utility of windows
Image

Also try deleting Nvidia DX cache files found in. (Delete everything inside)

Code: Select all

%LOCALAPPDATA%\NVIDIA\DXCache
As well as Nvidia shader cache found in

Code: Select all

%LOCALAPPDATA%\NVIDIA Corporation\NV_Cache
Also make sure you are not using any overlays or other utilities that might inject post-processing (e.g. ReShade) into the game.
Image

Mineral: TIL that Wire-guided missiles actually use wire
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Masox
Posts: 6
Joined: 2022-12-26 12:14

Re: Missing sky after update to 1.7.3

Post by Masox »

So I tried, but disc cleanup utility don´t find DirectX Shader Cache, even though I ran the program as administrator. NVIDIA/DXCache file is not in my PC. I found only NVIDIA Corporation\NV_Cache, where I delete all files inside, then I clear caches via game launcher, but none of this helped. Another thing I noticed is that the background animation in the main menu is much faster, which was not before the update to 1.7.3.
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SemlerPDX
Posts: 530
Joined: 2011-01-16 21:49
Contact:
Contact SemlerPDX

Re: Missing sky after update to 1.7.3

Post by SemlerPDX »

Masox wrote:So I tried, but disc cleanup utility don´t find DirectX Shader Cache, even though I ran the program as administrator. NVIDIA/DXCache file is not in my PC. I found only NVIDIA Corporation\NV_Cache, where I delete all files inside, then I clear caches via game launcher, but none of this helped. Another thing I noticed is that the background animation in the main menu is much faster, which was not before the update to 1.7.3.
Did you try pressing the "Clean up system files" button? Perhaps the DirectX Shader Cache option will appear for you if you push this... for me, it's already in the list, but of course pressing that button adds many more items to that checkbox list...

Image
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Masox
Posts: 6
Joined: 2022-12-26 12:14

Re: Missing sky after update to 1.7.3

Post by Masox »

Of course I tried it. Right after the first tip on disc cleanup, but it's not really there.

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Mats391
PR:BF2 Lead Developer
Posts: 7636
Joined: 2010-08-06 18:06

Re: Missing sky after update to 1.7.3

Post by Mats391 »

If the utility doesnt list the DX files to clear or the folder above do not exist, you can just ignore those steps. It might be related to other DirectX versions etc.
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Mineral: TIL that Wire-guided missiles actually use wire
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mareaturbo2.4
Posts: 5
Joined: 2022-12-26 20:09

Re: Missing sky after update to 1.7.3

Post by mareaturbo2.4 »

I did the procedure but it didn't work.
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whickeybro
Posts: 1
Joined: 2022-12-28 09:00

Re: Missing sky after update to 1.7.3

Post by whickeybro »

any news on the issue i still can't fix it
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Mats391
PR:BF2 Lead Developer
Posts: 7636
Joined: 2010-08-06 18:06

Re: Missing sky after update to 1.7.3

Post by Mats391 »

We are working on a fix and will release it as soon as we have it working. In the mean time you can help us by posting your support info, so we get a better overview which GPU models are affected.
Image

Mineral: TIL that Wire-guided missiles actually use wire
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mareaturbo2.4
Posts: 5
Joined: 2022-12-26 20:09

Re: Missing sky after update to 1.7.3

Post by mareaturbo2.4 »

Mats391 wrote:We are working on a fix and will release it as soon as we have it working. In the mean time you can help us by posting your support info, so we get a better overview which GPU models are affected.

Code: Select all

[CODE]
System Information
------------------
    Operating System: Microsoft Windows 10 Home (10.0.19044)
        Architecture: 64 bits
     Current Culture: Portuguese (Brazil)
         Motherboard: ASUSTeK Computer INC. P5G41T-M LX2/BR
           Processor: Intel(R) Core(TM)2 Quad CPU    Q8400  @ 2.66GHz (Physical: 4, Logical: 4)
              Memory: 4,00 GB
           Page File: 1,25 GB
      .NET Framework: 4.6+ Release Build: 528372, Runtime: 4.0.30319.42000

Display Information
-------------------
   Display Device(s): Generic PnP Monitor on NVIDIA GeForce 9500 GT
     Display Mode(s): 1366 x 768 (32 bit) @ 60 Hz
      Driver Version: 21.21.13.4201 (342.01)
      Display Memory: 1024,00 MB
       Multisampling: 2, 4, 8
                 DPI: 96 (100%)

Audio Information
-----------------
    Primary Playback: Microsoft Sound Mapper
   Primary Recording: 
    Open AL Renderer: Software
                 EAX: True
             EAX 1.0: False
             EAX 2.0: True
             EAX 3.0: False
             EAX 4.0: False
             EAX 5.0: False
               X-RAM: False

Disk Information
----------------
        Install Path: C:\Program Files (x86)\Project Reality\Project Reality BF2
                      Free: 100,25 GB, Total: 223,01 GB, FS: NTFS, SSD: True
            Mod Path: C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr
                      Free: 100,25 GB, Total: 223,01 GB, FS: NTFS, SSD: True
       Profiles Path: C:\Users\User\Documents\ProjectReality\Profiles
                      Free: 100,25 GB, Total: 223,01 GB, FS: NTFS, SSD: True
      Update DL Path: C:\Users\User\AppData\Local\Project Reality\Project Reality BF2\Downloads
                      Free: 100,25 GB, Total: 223,01 GB, FS: NTFS, SSD: True
     Update Log Path: C:\Users\User\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
                      Free: 100,25 GB, Total: 223,01 GB, FS: NTFS, SSD: True

Game Information
----------------
      Installed Mods: pr
         Current Mod: pr
             Version: Standalone - 1.0
          PR Version: 1.7.3.0
            Language: portuguesebr
     Debug Available: False
       Large Address: True
  Supported Hardware: None
Missing dependencies: None
Ignored dependencies: None

Profile Information
-------------------
        Profile 0001: mareaTurbo2.4
                Type: Online
   Last Used Profile: True
          View Intro: True
          Fullscreen: True
        Display Mode: 1024x768@60Hz
  Display Mode Valid: True
     Graphics Scheme: Baixo
       Multisampling: Desligado
               VSync: False
     Terrain Quality: Baixo
     Effects Quality: Alto
    Geometry Quality: Baixo
     Texture Quality: Baixo
    Lighting Quality: Baixo
     Dynamic Shadows: Baixo
      Dynamic Lights: Baixo
   Texture Filtering: Baixo
   Statics Lod-Scale: 1,0
Overgrowth Lod-Scale: 1,0
      Audio Provider: Hardware
      Provider Valid: True
       Audio Quality: Médio
                 EAX: True
[/code]
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Fernando.
Posts: 1
Joined: 2020-06-30 16:26

Re: Missing sky after update to 1.7.3

Post by Fernando. »

Mats391 wrote:We are working on a fix and will release it as soon as we have it working. In the mean time you can help us by posting your support info, so we get a better overview which GPU models are affected.

Code: Select all

System Information
------------------
    Operating System: Microsoft Windows 10 Pro (10.0.19045)
        Architecture: 64 bits
     Current Culture: Portuguese (Brazil)
         Motherboard: ASUSTeK Computer INC. P6X58D-E
           Processor: Intel(R) Core(TM) i7 CPU         930  @ 2.80GHz (Physical: 4, Logical: 8)
              Memory: 6,00 GB
        DIMM Modules: DIMM2: 4,00 GB @ 1066 MHz
                      DIMM4: 2,00 GB @ 1066 MHz
           Page File: 1,88 GB
      .NET Framework: 4.6+ Release Build: 528372, Runtime: 4.0.30319.42000

Display Information
-------------------
   Display Device(s): Generic PnP Monitor on NVIDIA GeForce GT 240
     Display Mode(s): 1366 x 768 (32 bit) @ 60 Hz
      Driver Version: 21.21.13.4201 (342.01)
      Display Memory: 1024,00 MB
       Multisampling: 2, 4, 8
                 DPI: 96 (100%)

Audio Information
-----------------
    Primary Playback: Microsoft Sound Mapper
   Primary Recording: 
    Open AL Renderer: Software
                 EAX: True
             EAX 1.0: False
             EAX 2.0: True
             EAX 3.0: False
             EAX 4.0: False
             EAX 5.0: False
               X-RAM: False

Disk Information
----------------
        Install Path: C:\Program Files (x86)\Project Reality\Project Reality BF2
                      Free: 753,52 GB, Total: 922,94 GB, FS: NTFS, SSD: False
            Mod Path: C:\Program Files (x86)\Project Reality\Project Reality BF2\mods\pr
                      Free: 753,52 GB, Total: 922,94 GB, FS: NTFS, SSD: False
       Profiles Path: C:\Users\Fernando\Documents\ProjectReality\Profiles
                      Free: 753,52 GB, Total: 922,94 GB, FS: NTFS, SSD: False
      Update DL Path: C:\Users\Fernando\AppData\Local\Project Reality\Project Reality BF2\Downloads
                      Free: 753,52 GB, Total: 922,94 GB, FS: NTFS, SSD: False
     Update Log Path: C:\Users\Fernando\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
                      Free: 753,52 GB, Total: 922,94 GB, FS: NTFS, SSD: False

Game Information
----------------
      Installed Mods: pr
         Current Mod: pr
             Version: Standalone - 1.0
          PR Version: 1.7.3.0
            Language: portuguesebr
     Debug Available: False
       Large Address: True
  Supported Hardware: None
Missing dependencies: None
Ignored dependencies: None

Profile Information
-------------------
        Profile 0001: [BAC]Fernando.
                Type: Online
   Last Used Profile: True
          View Intro: False
          Fullscreen: True
        Display Mode: 1024x768@60Hz
  Display Mode Valid: True
     Graphics Scheme: Custom
       Multisampling: Desligado
               VSync: False
     Terrain Quality: Baixo
     Effects Quality: Alto
    Geometry Quality: Baixo
     Texture Quality: Baixo
    Lighting Quality: Baixo
     Dynamic Shadows: Desligado
      Dynamic Lights: Desligado
   Texture Filtering: Baixo
   Statics Lod-Scale: 1,0
Overgrowth Lod-Scale: 1,0
      Audio Provider: Hardware
      Provider Valid: True
       Audio Quality: Alto
                 EAX: True
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Mats391
PR:BF2 Lead Developer
Posts: 7636
Joined: 2010-08-06 18:06

Re: Missing sky after update to 1.7.3

Post by Mats391 »

We released 1.7.3.1 that should fix the sky issue. Please let us know if the issue is not resolved for you. Thanks to everyone who helped us debug this!
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Mineral: TIL that Wire-guided missiles actually use wire
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