mouse disappear and game goes hang after trying to deploy in a server

[RTA_Soldier]

i'm not sure what to do anymore. my house suffered a blackout, and laptop drained battery so fast it locked down. when power back on, i return to see the game hang, so i close it and try to start the game again. but, when i select deploy to play in an online server, mouse disappear, music fade out, and the screen just... stay there. no change. no dogtags cursor that supposed to show up in few seconds.

so, simple words: the game freeze after clicking deploy, to online server. tried any advices, no joy.
weird thing is, i can still play offline. so i can't even play online anymore, so i need urgent help, pronto.

*Support info

Code: Select all

System Information
------------------
    Operating System: Microsoft Windows 10 Pro (10.0.19045)
        Architecture: 64-bit
     Current Culture: English (United Kingdom)
         Motherboard: Acer M3_SK
           Processor: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz (Physical: 2, Logical: 4)
              Memory: 8.00 GB
        DIMM Modules: ChannelA-DIMM0: 4.00 GB @ 2133 MHz
                      ChannelB-DIMM0: 4.00 GB @ 2133 MHz
           Page File: 10.10 GB
      .NET Framework: 4.6+ Release Build: 528372, Runtime: 4.0.30319.42000

Display Information
-------------------
   Display Device(s): Generic PnP Monitor on Intel(R) HD Graphics 620
     Display Mode(s): 1366 x 768 (32 bit) @ 60 Hz
      Driver Version: 25.20.100.6446
      Display Memory: 1024.00 MB
       Multisampling: 2, 4, 8
                 DPI: 96 (100%)

Audio Information
-----------------
    Primary Playback: Microsoft Sound Mapper
   Primary Recording: Microphone (Realtek High Defini
    Open AL Renderer: Software
                 EAX: True
             EAX 1.0: False
             EAX 2.0: True
             EAX 3.0: False
             EAX 4.0: False
             EAX 5.0: False
               X-RAM: False

Disk Information
----------------
        Install Path: D:\Project Reality\Project Reality BF2
                      Free: 16.84 GB, Total: 276.64 GB, FS: NTFS, SSD: True
            Mod Path: D:\Project Reality\Project Reality BF2\mods\pr
                      Free: 16.84 GB, Total: 276.64 GB, FS: NTFS, SSD: True
       Profiles Path: C:\Users\USER\Documents\ProjectReality\Profiles
                      Free: 15.00 GB, Total: 199.48 GB, FS: NTFS, SSD: True
      Update DL Path: C:\Users\USER\AppData\Local\Project Reality\Project Reality BF2\Downloads
                      Free: 15.00 GB, Total: 199.48 GB, FS: NTFS, SSD: True
     Update Log Path: C:\Users\USER\AppData\Local\Project Reality\Project Reality BF2\UpdateLogs
                      Free: 15.00 GB, Total: 199.48 GB, FS: NTFS, SSD: True

Game Information
----------------
      Installed Mods: pr
         Current Mod: pr
             Version: Standalone - 1.0
          PR Version: 1.7.3.2
            Language: english
     Debug Available: False
       Large Address: True
  Supported Hardware: None
Missing dependencies: None
Ignored dependencies: None

Profile Information
-------------------
        Profile 0001: THRTA_Soldier
                Type: Online
   Last Used Profile: True
          View Intro: True
          Fullscreen: False
        Display Mode: 1280x600@60Hz
  Display Mode Valid: True
     Graphics Scheme: Medium
       Multisampling: Off
               VSync: False
     Terrain Quality: Low
     Effects Quality: High
    Geometry Quality: Low
     Texture Quality: Medium
    Lighting Quality: Low
     Dynamic Shadows: Medium
      Dynamic Lights: Medium
   Texture Filtering: Medium
   Statics Lod-Scale: 1.0
Overgrowth Lod-Scale: 1.0
      Audio Provider: Hardware
      Provider Valid: True
       Audio Quality: Medium
                 EAX: True

[PvtNewb]

Try resetting your profile, or delete the ProjectReality folder in Documents, then, retrieve your profiles again, might be corrupted data when the laptop suddenly lost power.

[SemlerPDX]

Did you ever run SFC with DISM steps, and Safety Scanner, as I had suggested in Discord? Your Windows OS may be porked following that crash, and these tools can help identify this so they can be repaired. It's all quite straight-forward, just steps to follow. I personally run these every 3 months on my PC, it can't hurt anything.

You should absolutely use a USB drive or something to backup crucial files if you haven't already, as your computer should be considered unstable and potentially able to die at any time forcing a reinstall - this may be unlikely, but better to assume the worst and make sure your files are safe before you continue with troubleshooting and repairs.

...

When Windows is not working correctly, you will want to scan the file system - like verifying the integrity of a Steam game install, but for the entire operating system. It usually takes around 30 minutes to run, or longer depending on the speed of the disk.

"If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files.
Though the steps below might look complicated at first glance, just follow them in order, step-by-step..."

Microsoft System File Checker:
https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e


To verify the safety and security of your Windows installation, use the Microsoft Safety Scanner:
https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download